Share
Business ProfileforWebnus Inc.
At-a-glance
Business Details
- Location of This Business
- Private Address, Thornhill, ON L3T 1K7
- BBB File Opened:
- 21/7/2020
- Years in Business:
- 10
- Business Started:
- 1/9/2013
- Business Started Locally:
- 1/5/2020
- Type of Entity:
- Corporation
- Business Management
- Zohreh Taghvaei, President/CEO
- Contact Information
Principal
- Zohreh Taghvaei, President/CEO
Customer Contact
- Zohreh Taghvaei, President/CEO
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
22/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Daniel S
16/07/2021
Their plugin can make your homepage timeout and not load. I have this plugin on a development site and with every other plugin disabled, and the twenty twenty theme active, I get a 503 timeout. Disable or remove the MEC shortcode and the page works perfectly.
***********
Webnus Inc. Response
01/09/2021
Our team tested the MEC calendar once more under different conditions and we did not observe any decrease in the speed. Also, in the ticket you mentioned that the issue was from your own website and you have been successful in fixing it.
Regarding our support policy, I need to let you know that our response time is 24-48 hours.
However, since we don't want our customers to wait that long and we want them to be happy, we always answer the tickets under 8 hours.
However, some of the tickets might need some extra efforts to be resolved.
In any case, if you still have any other questions you can open a new topic on our support helpdesk forum, so that our colleagues can get back to you as soon as possible.
Best Regards
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.