23,882 total
Support was able to point me in the right direction and help me fix an issue I had been struggling with all day. They were helpful, and provided excellent insight and we were able to resolve the issue.
Date of experience: May 09, 2024
Reply from Elegant Themes
We appreciate your awesome review! We're glad to hear you've found our support team so helpful. :)
Always great service! Divi is by far the best Theme for Wordpress not only because it works so well but because of people like Eduardo who are so helpful when issues arise
Date of experience: May 09, 2024
Reply from Elegant Themes
Thank you for the positive feedback! We're always happy to help. :)
Divi theme support, is probably the best chat support there is, they get back to you in a timely manner, and either fix the problem, or give you very understandable ways to fix it. Just amazing.
Date of experience: May 07, 2024
Absolutely professional support an a guy that led us step-by-step to the perfect solution. Amazing!!!
It is more than 5 Stars, we give 7 Stars!
Thanks a lot!
Date of experience: May 06, 2024
Reply from Elegant Themes
Thank you for the 7 stars, Christian! :) We really appreciate it.
Very knowledgeable staff and their interactions are fun. They have a great sense of community.
Date of experience: May 08, 2024
Excellent, patient, professional support. Was totally stumped and the agent (Rea) was prompt in reviewing my screenshots to locate my issue. Really grateful that Elegant Themes offers this level of support.
Date of experience: May 04, 2024
Reply from Elegant Themes
Thank you for your kind words, Paul! Our support team is always happy to help. :)
I've been a Divi user almost from its very beginning. In the early days, support wasn't so good. But now, after years of never using support, I had an issue that was holding me back from getting stuff done. So I reached out through their chat bot, which put me in touch with a couple of very knowledgeable people. The interactions were easy, fast, and precise. The support team took care of everything and clearly showed why and what they did to resolve the issue. It doesn't get any better than that!
Date of experience: May 01, 2024
I've probably said it before but I'll say it again, the Support offered by Divi is OUTSTANDING! Minimal wait time and first time issue submissions getting resolved with first time solutions! Very happy with both Divi and Divi Support!
Date of experience: April 28, 2024
Charieleen went over and beyond to assist me! When I submitted my help request, I didn't realize my questions/concerns actually weren't related to Divi. Regardless, she took the time to answer my questions.
All my concerns were resolved in no time!
A+++
Date of experience: April 27, 2024
Speedy and helpful support and always provide a solution.
Date of experience: May 12, 2024
I have been an Elegant Themes - primarily Divi Theme - user for over 10 years now. Personally, I've almost always experienced exemplary support and help from the Support Team whenever I've needed it over the years. I've been a VIP Support customer for around a year, which is excellent value for less than $100 a year. Today I received amazing support from Georgie but I have to say it is more typical than not of that which I receive. Brilliant service!
Date of experience: April 24, 2024
I have been using Elegant Themes for about 10 year.
Just when I thought I could not love it more, they come up with more great functions that took amazing. Support is amazing!!! Thank you to the whole team at Elegant Themes!!
Date of experience: May 02, 2024
Reply from Elegant Themes
Thank you for using our themes and services for 10 years! This really means a lot, and cheers to many more years in the future. :)
Outstanding product and support. I am dealing with multiple page builders for WordPress and this team keeps innovating and expanding my abilities to buid awesome sites. I have been in this business for 20 years and I am still learning, thanks to Divi.
Kudos to Nick Roach and his dedicated team!
Date of experience: April 22, 2024
I have been a long-time Divi Theme user and I have always had a good experience with them.
I had a question about the new tools Divi offered and how to access them. The customer support chat rep responded quickly to my inquiry and got me pointed in the right direction so I could get on with my project. The rep got me the right help articles to reference as well.
Now I did opt into purchasing the VIP support which has a 30-minute response time but they responded within 5 minutes.
Date of experience: April 22, 2024
I have been buying Divi Elegant Themes lifetimes for almost ten years and I continue to be amazed by their kindness, the customer service still these days responds to me quickly and solves all my problems. I have purchased many services online, but never such a high level of service! Divi services are highly recommended !! A+++++
Date of experience: April 20, 2024
I'm a VIP member. Yes, it's an extra subscription but the support is phenomenal. If I have a problem that I can't find the answer to quickly, I post it in the chat and get a response from highly a highly knowledgeable support team within 30 minutes, often within 5 minutes. This saves me so much time that the cost is insignificant. Highly recommended.
Date of experience: April 23, 2024
Everyone at ET support is wonderful, but today, Aqsa was SUPER wonderful. She knows Divi inside and out and so quick with her help responses. People like her that keep me loyal to Divi!!
Date of experience: April 26, 2024
Divi is a fantastic wordpress editor and the support service is among the best ever.
Date of experience: May 07, 2024
A big thank you to Georgie who was patient in resolving my problem!
I allow myself to mention her first name, because she really saved me. my site's sales were blocked for several days because of this and she resolved the problem within a few hours
Date of experience: April 21, 2024
