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You don’t need to register anywhere for support anymore.
You can click the following button, and the chat box will open up to ask all your different questions using our various channels.
However, for your technical questions, one of our skilled developers might need to contact you to help you with your inquiry, so it might take a bit longer than usual.
First please head over to our support page (https://webnus.net/support). From there you can easily click the ‘Create A Ticket’ button and create your ticket using our help widget. Please note that the email you enter for the ticket will be the same email you will have to create your technical support account with.
Also, you can go to our support portal directly (https://support.webnus.net) and create an account at our support portal. You can create your account using Gmail or Facebook or even your email. Then you can enter your user dashboard and create a ticket there.
In case you sent a ticket using our Help widget and you wanted to check on it, then you have to go to our support portal and create an account.
To check on your ticket status you can go to our support portal (https://support.webnus.net) and there you can create your account using the email by which you have created your tickets and log in. In some cases, you might have no password. To resolve the issue click on ‘Forgot Password’ and an email will be sent to your mailbox. There’s a link to reset your password.
If you used your Gmail account to create a ticket, you do not need to create an account using a new email. You can simply go to our support portal and log in using your Gmail account. It is already created for you.
Please fill the ticket fields with the following information when submitting a ticket in order for a fast and proper response for your ticket:
Note: If needed, we will ask you for an FTP user/pass so we can have them in case we need to run more tests or have deeper examinations.
Thank you for purchasing our themes, plugins and other products. We always try to provide our customer service with unique quality. Before creating a ticket please take some time to read the following items to understand our terms and conditions:
Responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates to ensure compatibility with new software versions.
Thanks one more time for purchasing our products and good luck.