FAQ

How is support and update in single license?

We have edited pricing policy and in the new policy, Auto Update is lifetime for all the plans and there will be no limit. But premium support except “Lifetime Access to All Themes” will be one year for all the plans (Deep Theme and MEC Plugin).

 

What plugins are included in the theme?

Deep Theme provides its users a bundle of famous premium plugins which you can see the full list in the link below:
Deep Theme Plugins

 

Is MEC Plugin license different than Deep?

Yes. Both of these products have exclusive license and can be activated by their own purchase code.

 

How long after I purchase the theme I can download it?

Immediately after your purchase, you can download and enjoy the theme.

 

How can I update the themes? Is it free?

You can update the theme by entering your purchase code in theme dashboard and it is free!

 

What features I will have after activating the theme?

By activating the theme, you will have access to demo importer page, plugins install page and auto update.

 

Can I buy Easyweb Theme or other previous and old Webnus themes? Are they included in lifetime package?

Webnus old themes are not provided anymore and they are not included in the lifetime package. The Deep Theme is available now in the package and future Webnus themes will be added to the package and can be used by the current license. We are now working to create demos of our older themes so those who were interested in the design of these themes, can use the demos via Deep Theme and its amazing features.

 

I have purchased Webnus theme from Themeforest, how long will you support it?

We announce to our previous customers who have purchased Webnus products from Envato, we would continue to provide support services for 6 months from July 1, 2018 until December 30, 2018. But the old purchase codes will not be valid for theme and plugin updates. The new updates will be released for Deep Theme and MEC Plugin only and the previous themes will not be updated.

 

What is the difference between yearly package and lifetime package?

In lifetime package, you can have access to future Webnus themes without any limits and theme update and support will be for a lifetime without any limits.
The difference in Lifetime Access with Yearly Plan is that if the user doesn’t extend subscription can’t register a new website and can’t use premium support.
In addition, for the users of Lifetime plan we provide unique services which are in high value. Also, we have wonderful ideas that we will release in future.

 

I want to test MEC plugin, is there a way to do that?

Yes. You can install the free version of the plugin which has most of the features of pro version. You can download it from WordPress resourses via this link: Modern Events Calendar Lite

 

How can I ask any further questions in regards to the product after I purchased?

You can submit your questions in our support forum at https://webnus.ticksy.com and our support staff will get in touch with you as soon as possible. For high volume of requests we receive, it may take from 12 to 24 hours to hear back from us. We would appreciate your patience.

 

How can I download the product after purchasing?

After you buy the product, you can refer to Dashboard > Downloads and by clicking on View Details and Downloads, you can download your purchased item.

 

How can I upgrade the package I have already purchased?

You need to follow two steps:

1- Submitting refund request via Contact page and receiving confirmation for refund from us
2- Purchasing your preferred package again

Is the premium version of Modern Events Calendar Plugin included in Deep Theme?

The free version of MEC Plugin is included in Deep and all event demos of Deep are created by this version. In order to be able to use non-free features such as events sales and booking, you need to purchase premium license of the plugin.

 

What builders are included in Deep Theme?

There are 3 of the most well-known page builders included in Deep and you can choose which one to use:

  1. WP Bakery Page Builder (Formerly Visual Composer)
  2. King Composer Pro Version (Backend & Live Front-end Editor)
  3. Elementor Free Version + Included Professional Webnus Shortcodes (Widgets)

Please see introduction page for more details. Introduction

 

Do you provide PSD or XD files of Deep Theme templates (demos)?

All the templates designs are available in PSD or XD files and available for users with lifetime package or yearly subscription.

Please check this link for more information about Adobe XD

 

Why choose Webnus?

Webnus Team, is an experienced team with web experts from around the world and has more than 5 years of creating WordPress plugin and theme in Themeforest. We had 26 successful products in Themeforest and had 95% of 5-Star rating by users who were completely satisfied with our products and support. Paying attention to our users’ needs, both in production and support is our highest priority.

 

How is the refund?

We have 30-day refund guarantee for all our products.

User satisfaction is our highest priority, so in case you were unhappy with your purchase, then request for refund and we will accept it. Keeping happy users is the most important principle for us.

You only need to send us an email and ask for refund.

 

What is 5 Hours Development For You?

For the users who have signed up for Life Time Access Package, we provide an exclusive service which users can ask for one or a couple of features for Deep Theme and our developers will do that. The development time can be up to 5 hours which has a value of 345$. After purchasing Lifetime Access Package, you can order this service via email without any extra charge.

 

What is Custom White Labeling?

We also provide an special service for those users who have signed up for Lifetime Access Package. We have provided necessary tools for White Labeling, but if you want to apply a change in the theme or remove a section, you can let us know and we would create your exclusive version. After purchasing Lifetime Access Package, you can order this service via email.

 

Can I have access to all the themes after buying one of the Theme packages?

We provide Deep Theme only at the moment and we have plans to add other themes such as (Easyweb, Church Suite, Vision, Michigan and…). By purchasing one of the packages, you will have access to Deep Theme and other ones are included. We should also mention adding new themes to Deep will take time but you can get updates on the estimated times here: https://webnus.net/portfolio/

 

What happens to plugin and theme updates that I have purchased from Envato?

Those users who have purchased our products from Envato will receive support services to the end of 2018 but there will be no updates for them.
We are so sorry for such inconvenience.
This is caused by Envato and we also suffered damages. What happened before, was out of our control but this is our own site and we 100% guarantee that we support our products.
We have our own licensing system on our website and we can activate auto update for the theme in accordance.

 

I can’t download the item from Envato dashboard. How can I have the latest version?

Considering that we are not in Envato market anymore, you can submit your request in our support forum and ask for ZIP file of the item. We will send you the latest version available in Envato. It should be noted that there will be no updates for them and support services will continue to the end of 2018 in our support forum.