Frequently Asked Questions

As long as you have an active license, you will receive automatic updates to your products. For support, you need to visit our website at webnus.net and use the chat module to contact our tech team.

After making the purchase, login to your account at webnus.net and from the My Orders tab you can see the list of your orders and the Download button.

Once your product is activated with a valid license key, you'll receive automatic update notifications directly in your WordPress dashboard whenever a new version is available.

Yes. Purchase the package you'd like to upgrade to, then request a refund for your previous purchase through your Webnus dashboard within the eligible refund period.

We offer a 30-day money-back guarantee on all eligible purchases.
If you'd like to request a refund, simply log in to your account at Webnus.net, open your dashboard, locate your purchase, and submit your refund request directly from your account. There's no need to fill out a separate refund form.

You can submit a support ticket through your WordPress dashboard or visit our Support Center via our support widget available at the bottom right corner of all Webnus pages. Our support team typically responds within 12–24 hours, although response times may be longer during busy periods.

Webnus has years of experience building WordPress plugins and themes used by thousands of customers worldwide. We focus on creating reliable products, delivering regular updates, and providing responsive customer support to help users get the most from their websites.