FAQ

How is support and update in single license?

We have edited pricing policy and in the new policy, Auto Update is lifetime for all the plans and there will be no limit. But premium support except “Lifetime Access to All Themes” will be one year for all the plans (Deep Theme and MEC Plugin).

 

What plugins are included in the theme?

Deep Theme provides its users a bundle of famous premium plugins which you can see the full list in the link below:
Deep Theme Plugins

 

Is MEC Plugin license different than Deep?

Yes. Both of these products have exclusive license and can be activated by their own purchase code.

 

How long after I purchase the theme I can download it?

Immediately after your purchase, you can download and enjoy the theme.

 

How can I update the themes? Is it free?

You can update the theme by entering your purchase code in theme dashboard and it is free!

 

What features I will have after activating the theme?

By activating the theme, you will have access to demo importer page, plugins install page and auto update.

 

Can I buy Easyweb Theme or other previous and old Webnus themes? Are they included in lifetime package?

Webnus old themes are not provided anymore and they are not included in the lifetime package. The Deep Theme is available now in the package and future Webnus themes will be added to the package and can be used by the current license. We are now working to create demos of our older themes so those who were interested in the design of these themes, can use the demos via Deep Theme and its amazing features.

 

I have purchased Webnus theme from Themeforest, how long will you support it?

We announce to our previous customers who have purchased Webnus products from Themeforest, we would continue to provide support services for 6 months until December 30, 2018. But the old purchase codes will not be valid for theme and plugin updates. The new updates will be released for Deep Theme and MEC Plugin only and the previous themes will not be updated.

 

What is the difference between yearly package and lifetime package?

In lifetime package, you can have access to future Webnus themes without any limits and theme update and support will be for a lifetime without any limits.
The difference in Lifetime Access with Yearly Plan is that if the user doesn’t extend subscription can’t register a new website and can’t use premium support.
In addition, for the users of Lifetime plan we provide unique services which are in high value. Aldo, we have wonderful ideas that we will release in future.

Is the premium version of Modern Events Calendar Plugin included in Deep Theme?

The free version of MEC Plugin is included in Deep and all event demos of Deep are created by this version. In order to be able to use non-free features such as events sales and booking, you need to purchase premium license of the plugin.

 

What builders are included in Deep Theme?

There are 3 of the most well-known page builders included in Deep and you can choose which one to use:

  1. WP Bakery Page Builder (Formerly Visual Composer)
  2. King Composer Pro Version (Backend & Live Front-end Editor)
  3. Elementor Free Version + Included Professional Webnus Shortcodes (Widgets)

Please see introduction page for more details. Introduction

 

Do you provide PSD or XD files of Deep Theme templates (demos)?

All the templates designs are available in PSD or XD files and available for users with lifetime package or yearly subscription.

Please check this link for more information about Adobe XD

 

Why choose Webnus?

Webnus Team, is an experienced team with web experts from around the world and has more than 5 years of creating WordPress plugin and theme in Themeforest. We had 26 successful products in Themeforest and had 95% of 5-Star rating by users who were completely satisfied with our products and support. Paying attention to our users’ needs, both in production and support is our highest priority.

 

How is the refund?

We have 30-day refund guarantee for all our products.

User satisfaction is our highest priority, so in case you were unhappy with your purchase, then request for refund and we will accept it. Keeping happy users is the most important principle for us.

You only need to send us an email and ask for refund.

 

What is 5 Hours Development For You?

For the users who have signed up for Life Time Access Package, we provide an exlcusive service which users can ask for one or a couple of features and our developers will do that. The development time can be up to 5 hours. This service costs $345. After purchasing Lifetime Access Package, you can order this service via email.

 

What is Custom White Labeling?

We also provide an special service for those users who have signed up for Lifetime Access Package. We have provided necessary tools for White Labeling, but if you want to apply a change in the theme or remove a section, you can let us know and we would create your exclusive version. After purchasing Lifetime Access Package, you can order this service via email.